I agree with you on many factors. Yes it is a service. Yes, they don’t promise they can deliver, that’s very understandable considering the odds. Yes, they promise they will let you try with other domains until you eventually succeed. And yes, they mention nothing either way about a return, which normally means you can get a refund if something goes wrong.

So now what happens if they don’t eventually succeed? Then shouldn’t they eventually give you your hard earned money back? There is no mention anywhere that if they don’t ever succeed they won’t give you your money back. Nor is there any mention that this is a final sale!

Let’s look at an analogy. I promise you I’ll try to fix your computer if I can. You’ll give me $20 now and if I can’t fix it, I’ll keep trying with different computers.

Now let’s say I know next to nothing about computers (ver low odds of providing this service) and I can only fix one very specific problem, but I don’t tell you that, and once you pay me you can’t get your money back ever.

So you bring me your first computer, and all I can fix is if the keyboard is unplugged. I check in 1 second and realize this isn’t it, so I can’t fix it. I give you back your computer saying I can’t, I’ll try to fix your next computer.

We now go through this process a dozen times…

At some point you no longer want to deal with me because I can’t really help you. Since I haven’t really done anything to earn the $20, you ask for it back instead of continually trying to bring me computers that I “might” be able to fix. I say no, because I did exactly as I said. I’d try to fix your computer but if I couldn’t, I’d try to fix the next one, until I eventually could fix one of your computers.

If I was you in this case, I’d be annoyed! This is exactly what’s happening with the GoDaddy Back Domain Ordering Service.

At the end of my attempts to procure nearly expired domains, I also stopped using the service. However, I was not disappointed with the service and did not expect to get my money back. When you buy the DomainAlert Pro service, you are buying exactly that — a service. You are buying into their automated domain monitoring solution, which includes the cost of purchasing the domain should it become available. Furthermore, the service isn’t bound to a single domain – you may change the desired domain at any time.

I don’t understand the complaint. This is a well defined service with a well defined purpose. The service did exactly what it told you it would, although the outcome did not turn in your favor. They do not promise that you will own every domain that you sign up for. They do not promise a money back guarantee. In fact, they provide a very comprehensive FAQ section describing exactly what the service is, what it will do for you and all sorts of information on how domain name registration works. On top of all of that, they provide a 24×7 phone number for sales questions.

I use GoDaddy personally, for my business and for my customers. I’ve used a variety of their services and haven’t experienced any dissatisfactions with customer service. They’ve always been very reliable at a great price.

I believe your complaint of “bad customer service” is unfounded. They told you what you were going to get and you got it. No fault, no foul.