Yesterday was the start of one of my biggest mistakes in a long time. The SSL certificate for my company LandlordMax Property Management Software expired yesterday, without my noticing ahead of time. Apparently I was suppose to receive a notification email beforehand, which I assume I received but was missed somehow. In any case, the SSL certificate did expire last night.
Now this might not seem so bad at first glance, it’s just a matter of getting another certificate. Yes it’s still completely safe to purchase LandlordMax from our purchase page, nothing has changed in that respect. What’s happened though is that now we’re not a “trusted” site. We still have the old certificate running (if you look at it, it’s still active, it’s just that it’s expired), all the transactions are still completely encrypted, and so on.
And this is bad news, especially since Internet Explorer 7 has been released. On the older IE 6, and with FireFox, you simply just get a popup message saying the certificate has expired and would you like to continue. Nothing too crazy. But with the latest IE 7, it’s a whole other story. You now get a very negative and scary message rather than a simple popup. Not only that, but the only way to proceed to the purchase page is to click on the option with the red marker that also adds “not recommened” beside it. This is very bad for business, even though we’re still very much just as secure as before!
So as you can imagine, I quickly pushed the order through last night for a new SSL certificate, but it takes 24 hours to process. Then after that it can take another 24 hours for the certificate to be installed. That means that for up to 2 days our site will be displaying this message to all IE 7 users! This is very bad for business, which will significantly slow down sales. I’ve already noticed a difference today.
So for all of you who are seeing this message on our purchase right now, I sincerely apologize for this inconvenience, it’s entirely our fault, I will admit it. We’re working as fast as we can to get this resolved. In the meantime, please rest assured that all your purchases are as safe as they’ve always been, it’s just that we’re waiting to be put back on the “trusted” list to get rid of this nasty message.