http://www.followsteph.com/2007/01/16/two-great-books-every-software-shop-should-own/ Follow Steph through his real estate and business journeys Wed, 25 Jan 2012 18:09:39 +0000 hourly 1 http://wordpress.org/?v=3.1.4 http://www.followsteph.com/2007/01/16/two-great-books-every-software-shop-should-own/comment-page-1/#comment-4840 FollowSteph.com » What’s New at LandlordMax? Tue, 30 Jan 2007 03:29:19 +0000 http://www.followsteph.com/2007/01/16/two-great-books-every-software-shop-should-own/#comment-4840 [...] We’re redesigning the purchase page for several reasons, most of them forward looking. Firstly, we came to the conclusion that our current purchase page is not entirely clear in conveying its purchase options. For example, we’ve noticed an upward trend in the number of questions related to what the purchase options are. This could possibly be due to the increasing traffic we’re getting, but either way we’re receiving more and more support requests from people asking about the different purchasing options. For example, we get questions about the difference between the downloadable and shipped version, as well as what’s the difference with the “upgrade” version. For us it seems simple, but that’s very likely because we’re biased from working with it everyday. At the end of the day, if people are asking the question, we’re probably not clearly explaining things (The Design of Everyday Things). [...] [...] We’re redesigning the purchase page for several reasons, most of them forward looking. Firstly, we came to the conclusion that our current purchase page is not entirely clear in conveying its purchase options. For example, we’ve noticed an upward trend in the number of questions related to what the purchase options are. This could possibly be due to the increasing traffic we’re getting, but either way we’re receiving more and more support requests from people asking about the different purchasing options. For example, we get questions about the difference between the downloadable and shipped version, as well as what’s the difference with the “upgrade” version. For us it seems simple, but that’s very likely because we’re biased from working with it everyday. At the end of the day, if people are asking the question, we’re probably not clearly explaining things (The Design of Everyday Things). [...]

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