Comments on: Telus Customer Service

By: Dave

Dave — Sat, 30 Jan 2010 16:34:52 +0000

My encpsulated Telus story.

I owed them $900
They sent it to clllections
I had to pay back $2200
Not only was my credit rating ruined….
I can’t get any of the overpayment back.
I couldn’t even gat a copy of the bills sent
to me.
Telus is a rip-off pack of toads.

By: Dave

Dave — Mon, 16 Nov 2009 22:09:37 +0000

In response to John, do you normally like dealing with a company that continually pays dis-respect to their customers in large portions? Do you think it is OK to hang up on your customers when the Telus agent hears something they don’t like, for example a simple complaint? Time after time again I fdeal with Telus’s lack of respect on an on-going basis, but hey, I don’t have a choice! The future is REAL friendly.

By: Steph

Steph — Tue, 28 Apr 2009 04:38:09 +0000

Hi Blane,

It’s interesting how the cell phones work. Most are developed with a lifespan of 1-2 years at most. They know they’re not always ready for prime time, but they have to go out. And once they’re released, what’s the incentive to fix them? Most won’t sell for that long anyways so it’s almost wasted money. Especially if they’re already selling well. Plus they’re often not developed in way to make maintenance and bug fixes (never mind enhancements) that easy. Have you ever tried to upgrade a normal cell phone?

Which is why I now generally try to buy phones with a longer lifespan. I hate to say it, but the iphone is such a phone. Apple really has only one model, and they plan on developing it for some time. They don’t offer model 1, 2, 3, xb2, 2ke5, and so on of the phone. You really just get one model (slightly different specs, and as time passes they add more hardware, but essentially it’s the same phone). And they plan on building up the phone over many years. They sell apps for the phone unrelated to the phone. It’s more than a phone, it’s more of a personal device with a phone attached to it rather than the other way around. Which is why I suspect this phone will be around for some time. Sure as time goes on the new versions of the phone will offer more, but over the last 2-3 years it’s the same OS for all models. And they’re working on version 3.0 of the phone OS. So they plan to resolve issues and build on their success.

It’s unfortunate, but what you described seems to be the way the cell phone markets mainly work. Which is why I’m no longer willing to buy normal cell phones. I’m just as tired of you of under-quality phones. I’m more interested in phones that are more than principally phones (the incentives become different). I might be completely wrong, but my belief is that companies will put more effort behind these (long term) as they will have much longer lifespans.

And thanks for letting me know if the Pre Paid Legal pans out.

By: Blane

Blane — Thu, 16 Apr 2009 21:06:21 +0000

Hey, Steph!
I am now looking into Pre Paid Legal, in an effort to avoid these types of situations. I have been a Verizon Wireless customer for about a decade now, and never had a problem, until I didn’t take a “free with plan” phone. I decided, having made something of myself (I had just completed a personal/business venture, that has since set my up quit nicely) I would treat myself to a Motorola Razor. BIG Mistake. It had several glitches. I got a Verizon store to exchange it for a phone that had more glitches. I was told I could buy a new one at full retail. Isn’t that a sweet deal? After several phone calls and E-mails, I walked into the local Verizon store, and simple said I would never use them again, and was willing to pay the early termination fee if they did not fix the problem. I was willing to take a no frills phone, and take the loss on the purchase price, of $150 USD. Luckily I got a human who treated me like…a human! He informed me that the Razor has several problems, but is such a good seller, that neither Verizon, nor Motorola were too concerned with fixing it. They were still flying off the shelf, 2 years after its expected “invaluable” date. Wow. Well that’s business, and had some one explained to me like that originally, I would have taken a whole different approach. The young man also offered me a smokin’ good deal, on the phone I had been eyeing for a few months (The Casio G’z One). Motorola (A company I had spent thousands of dollars on) will no longer receive any of my money, as I refuse to buy anything, from a manufacturer, that can’t even respond to a customer’s complaint. That young man salvaged my use of Verizon, but Motorola…not so lucky. Thank you for you story, I’ll let you know how the Pre Paid Legal thing pans out…

By: Mark

Mark — Fri, 08 Feb 2008 09:11:33 +0000

Hi Steph,
I just read your story on telus and it was like ready my own story. I got the

By: Steph

Steph — Sat, 22 Dec 2007 02:42:41 +0000

I’m sorry to hear you’re having so many difficulties with Telus Gregory. Hopefully you can get this resolved sooner than later!

By: Gregory

Gregory — Fri, 21 Dec 2007 18:21:39 +0000

I recently got screwed over by telus as well. I told them twice to cancel my contract, and they told me both times it was. I continuely get billed, and they repeatidly tell me it’s my fault.

This has to be the worst cell phone company ever!

By: Steph

Steph — Mon, 10 Dec 2007 18:35:42 +0000

Hi MunnyGuy,

That’s pretty amazing how similar your story is to mine. I wonder how many people have had this same experience. And yours was quite a while after mine, so it makes me wonder if it’s still going on…

By: MunnyGuy

MunnyGuy — Mon, 10 Dec 2007 01:48:33 +0000

I had the same thing happen to me in April 2007 and just recently in Ocober 2007. My issue was with a Palm Treo 700wx, when I would do a simple google check the Treo would reconnect after I disconected from the Wireless manager. Also they had logs of the thing going online a 2am and staying on for 5- 8 hours and refreshing. My normal charge was about $25- $30 per month. This bill was $550-. Telus customer service was AWFUL with no empowerment at the lower levels. I was given every line in the book and given the run around. The only reason I was found closure was by going up the chain. They finally credited me the whole amount after about 5 hours on the phone. To be fair these 2 incidents with Telus’ Data Plan were the ONLY issues I had with them since 2001.

By: telus customer service (revisited) » timinganddelivery.com

telus customer service (revisited) » timinganddelivery.com — Fri, 09 Nov 2007 15:06:41 +0000

[...] the only person who’s been hit head-on by the TELUS customer service train…check out what Steph had to say about his cell phone experience (yikes!) or what wselent went through to get local phone service installed in his new [...]