Today’s testimonial for LandlordMax Property Management Software comes from Daniel Bonnell. Here’s a great example of how positive and friendly customer service can really help your company achieve success:
“I had spent many of months studying many of other software. I had thought that I had found the best until they had gotten my money. After the payment had been made that was the last of any support. We had gone live with the other program and found many of problems, tried to get support and only showing them what was wrong with their program and was unable to help resolve the problem. By mistake, I had emailed LandlordMax. They were so kind in trying to help me with the program that I thought was theirs. The support from LandlordMax was so fast and not making me feel stupid that I was asking questions about the wrong software. Once I figured out my mistake, I realized that I needed to switch to a company that cared. LandlordMax is so much easier to understand, and if you have a question it is answered fast and accurate. Any problem that I have had has been one of mine and not the program as was what the problem before. Thank you, LandlordMax for the best program and support. There isn’t a better program out there, I know and stand behind them 100 percent. They have made my job so much easier.”
Thank you again,
It would’ve been easy to push his first support request aside and assume he didn’t know what he was talking, that it was the wrong software as we suspected, but instead we assumed the issue was on our side. Great customer service means assuming the issue is yours first and foremost.
And because of this small act of assuming the issue was with us, we actually tried to get to the bottom of it, we didn’t just ignore it hoping he would go away. He went from getting no response (or negative responses) from his previous software to a company that truly backed it’s product. He was very pleased with this, so much so that he decided to check out our product and found it was a the solution for him. Not only did Daniel buy LandlordMax, I’m sure he’s also going to share his positive experience with many others.
Great customer service is priceless. And thank you Daniel for sharing with us your story!