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Archive for December, 2007

Christmas Book Gift Ideas – Business

Today I continue the list of great Christmas book ideas, focusing on business books. For those of you just found this page now, the category of books I plan to share this week include:

So without further ado, here’s today’s list of great Christmas business book ideas:


And don’t forget to come back tomorrow to see my list of marketing and sales books for Christmas ideas. You can also subscribe to my RSS feed so that you don’t forget. If you don’t know what an RSS feed is, don’t worry you can also subscribe to receive the articles by email here.

Christmas Book Gift Ideas – Software Development

As Christmas is quickly approaching I thought it would be a great time to share with you a list of non-fiction books I really benefited from. Maybe it will give you some Christmas gift buying ideas, and if nothing else feel free to share it with your other half as a book buying gift list.

Each day will be a different category of books. Including:

So feel free to bookmark and check often. If you subscribe to RSS feeds, this might be a good time so you don’t forget to check back this week.

So without further ado, here’s today’s list of software development books in no particular order (I’m sure I missed some but these are just the books I had in the bookcase behind my desk):

All the other software development books I have in bookcase behind my desk are either too language or technology specific (although books such as Concurrent Programming in Java are Java based, they are generic enough to be applied to any language).

And don’t forget to come back tomorrow to see my a list of business book Christmas ideas. You can also subscribe to my RSS feed so that you don’t forget. If you don’t know what an RSS feed is, don’t worry you can also subscribe to receive the articles by email here.

Here Comes Another Bubble


On top of making you wonder about the current Web 2.0 bubble, it’s also very entertaining. And for those of you who have already watched it, yes I’m blogging about it right now.

HelpSpot a Great Customer Service System

As some of you know we use HelpSpot from UserScape as our technical support system. We’ve been using it for some time and it’s a great product. Today we performed a much needed upgrade as we were behind one major upgrade and at least a few minor updates. That being said, I know Ian, the founder of UserScape, has been very busy increasing its capabilities, adding many new great features.

We’ve been wanting to upgrade for a while, the only issue we feared was that we had significantly customized the templates to our website’s look and feel and it might cost us some effort. Right now we’re extremely busy and will continue to get busier until tax season. Our busiest time is actually from early fall to the end of tax season. We however decided to go ahead with it because our discussion forum is getting hit with more and more spam and we could therefore use the new captcha feature in HelpSpot to try to reduce it. There are many other great features, it’s just that this is the one that interested us the most right now.

Well let me tell you how incredible easy it is to upgrade HelpSpot! They have a page which lists all the changes to the template files you need to make. I’ve never seen clearer instructions. Not only did he highlight the changes, but he also included some of the template code above and below some of the examples. This really helped in cases where we weren’t a hundred percent sure because of the heavier customization we had done. I’ve personally gone over many technical documents which were suppose to be “simple and clear instructions” but were completely useless. This one clearly explained how to upgrade the custom templates.

The upgrade was so easy and simple that I can’t give it proper justice. Based on some of my other experiences I expected it to take some effort, especially since we significantly customized our integration with HelpSpot. It took me all of 15 minutes! Yes, that’s right! In 15 minutes I was able to upgrade all our template files as well as the full system. Everything worked right out of the gate the first time. Even the templates. That’s amazing! Congrats to you Ian and your team.

The only negative thing I can say about this upgrade is that I didn’t do it sooner. Not only is HelpSpot a great product for customer service, but upgrading is a also incredibly quick and easy. Even with heavy customization!



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