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Overly Agressive Email Blocking

I don’t know how many of you use Comcast, but recently they’ve been aggressively blocking emails being sent to their customers, even legitimate emails which has of course resulted in a lot of customer complaints, such as here, herehere, and especially here, just to give you an idea. This is very frustrating because any customer (or potential customer) that tries to reach us at LandlordMax is using an unreliable email address. In other words, we can’t be sure that our replies will make it to them, or even that we receive their emails in the first place.

This is bad on so many levels it’s incredible! Firstly the customer may not know they have an unreliable email address, and therefore lose important emails they are expecting, not to mention that they’re not getting what they paid for. From a business perspective, everyone interacting with people from Comcast are getting frustrated, not to mention Comcast’s customers wondering why a lot of their emails aren’t being answered.

I suspect it’s only time before Comcast will start to see an exodus from their ISP services. I know we’re personally dealing with this on an ongoing basis, but if it keeps going on, we’re going to have no choice but to limit our support with people who use Comcast email addresses, that is we won’t be able to guarantee that our emails make it through.

To quote one of the links above:

“We have had to check daily for this problem and it takes Comcast another day to clear it.”

So please be patient with us if you email us for support from a Comcast email address, this is a known problem and unfortunately we can’t guarantee to respond within our normal promptness, or even for that matter that the email will even get through. If you don’t see a response in a timely manner, please email us again from another email address.

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  •     Jon Stahl’s Journal » Blog Archive » links for 2006-08-23
    · August 22nd, 2006  · 8:30 pm  · Permalink

    […] FollowSteph.com » Overly Agressive Email Blocking comcast blocking complaints (tags: comcast-complaints) […]



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