Recently Shannon contacted us for some pre-sales questions about LandlordMax to which we promptly replied as is part of our policy. She sent us the following glowing email about our customer service that I had to share in it’s entirety:
“Thank you for the user manual link.
The explanation helped a lot. I really like all the features and also I really like how many different reports I can run ( since I tend to micro-manage 🙂 ). Ive been playing around with the software quite a bit and I would say that I can navigate it really well now. Besides those minor issues I came across, the program is very easy to use.
I sincerely appreciate the time that you have spent helping me and also following up to make sure that the program is working for me. It is hard to find that level of customer service anywhere, especially when you are asking for support from a software company. ( Trust me, I have dealt with a lot of them with my normal 9-5 job). I will be buying the software and also referring my fellow investors to your site to see for themselves what a great program you have!!
Thank you Shannon for the great compliment! It came at a great time because the support ticket just before that I personally responded to was from someone complaining that we do not offer phone support, that they couldn’t understand why. We tried this but found it was not a viable option for us. Although we don’t offer phone support, it doesn’t mean that we aren’t willing to go the extra mile through our other means of online support (online web forms, email, etc.). We are. Thank you Shannon for letting us share your experience with us.